Powered by CoalaWeb

Plenary Sessions


Plenary 1Microfinance for Whom? Customer Focus in a complex market 

16th June - Róża+Irys

Meet the customers of 2016! What has changed in the market for them 25 years after the humble beginnings of microfinance in Europe? Many of them are women, entrepreneurs, young, jobless, have migratory backgrounds; some fit all categories, some fit none. We want to listen to their true motivations: Why do some remain loyal clients even after their status has changed to ‘bankable’. Even if they are not being served by the banks, why didn’t they go to Kickstarter? What is all the fuss about personal relationships vs. fintech offerings? What are they willing to pay in the time of zero interest offerings? What are their needs? We invite them on stage to share their experiences as our customers, setting the tone and the pace for the days ahead. The plenary aims to raise awareness amongst MFIs on the link between radical customer focus and the customer's long-term success in a complex and volatile marketplace.


Plenary 2What? Delivering on good intentions

16th June - Róża+Irys

After the discussion in Plenary 1 focusing on Microfinance customers, we will now look at how organisations can be more effective in delivering their products and services. How can MFIs understand their customers and deliver products and services that make a real difference in their lives? What do customers actually need? Today, the 'micro' offer is more or less limited to the provision of loans, however there are a range of financial inclusion products and services yet to be developed and implemented: insurance, financial education, housing, and business development, to name a few. The panellists in this session will take us on a journey around the world to allow us to get a glimpse of what is yet to come.


Plenary 3 Who? Which organisations deliver at an affordable price?

17th June - Róża+Irys

For microfinance insitutions it is not only about getting the right products and services, but about making sure they translate well into an organisation. It is also about building a strong system, ensuring solid management and a robust staff that can deliver. The European Microfinance sector is mainly composed of small Microfinance organisations and includes a wide spectrum of organisational models such as NGOs, Foundations, NBFIs, Cooperatives, Credit Unions and licensed banks. Can all of them actually offer microfinance services to the underserved at an affordable price? Is the support available in the market adapted to the diversity of the existing business models in Europe?


2017 Presentation of the 14th EMN Annual Conference in Venice, Italy


Plenary 4What have we learnt? Conclusions

17th June - Róża+Irys

The objective of this session is to bring together all the conclusions made during the workshops, and to offer elements of a new definition of microfinance in the EU.


EMN-MFC Microcredit Overview Survey 2014-2015 | Preliminary Results

The overall aims of the Survey are to provide main data and trends for MFI members of the two networks, and to capture the financial activities and socio-economic performance of the MFIs in different market segments such as personal and business micro-lending. 

The survey is in its 7th edition, and has become the principal European level publication on microfinance in the EU and has been carried out on a biennial basis since 2004 with the main aim to track changes in the microfinance sector. It is the only available benchmarking publication about the microfinance sector in Europe. 



Additional information